Winter Ready

One day in late October, the day ended at 91 and then just like that the next morning it was freezing and the high was in the 50′s. Then the Northeast got dumped on and just like that it was flashback to ice storms of 2007 for Oklahoma – only this time the 5 inches of [...]

Washing Machine Syndrome

At some point in your life, it happens. The washing machine stops spinning out or simply dies. What a major inconvenience to have wet and soapy clothes. You may have to go buy some underwear for the next couple of days or try to find a laundromat. It costs as much to repair as it does [...]

IT Spring Forward

Back to the future in the late 80′s, I started with a company that did automatic identification (bar coding) and data collection for Fortune 500 manufacturers and distributors. At that time, single hand laser scanner and data terminals started at nearly $4,500 and label printers at $7,000.  My first day was spent cleaning and organizing. [...]

Annual Scorecard

Have you done your annual scorecard for management yet? Usually when asking most IT professionals this question in December, there is a puzzled or amused look in response. From there the conversation turns to how IT performance is measured, which typically it is not. Sure, there is some vague notion of system uptime and end-user customer service, but almost [...]

Hire, Contract, or Outsource

Every business today faces the same dilemma for Information Technology (IT): hire an employee, short-term contractor, or managed service. There are specific scenarios for each choice. While the common misconception is that hiring an IT employee is the safest and easiest to control, the reality is hiring an IT employee is generally the highest cost and risk. [...]

IT Does Matter

The premise of the 2003 Nicholas Carr book “Does IT Matter?” was that you could no longer achieve competitive advantage from technology. Fast forward to 2010 and you can  positively answer that execution, controlling costs, and throwing away archaic or whimsical thoughts are keys to successful business and competitive advantage. Primarily due to lack of [...]

Preventing Business Piracy

Let’s be clear. Like any crime, if someone wants to steal from you or attack you or your assets, they will. Your only solace is knowledge to use prudent controls and understanding of the law. Fortunately, as of November of 2009, Oklahoma has made it a criminal felony of Grand Larceny to take proprietary information from your [...]

Building Credibility

No, we’re not talking about low self-esteem issues. Building credibility means establishing a reputation for customers to buy or an audience to believe. It’s not an endeavor to take lightly and those at the top in business must pitch in and lead by example. Do you remember the good old days before e-mail? Your interruptions were few [...]

Remove IT Conflict

Your IT Department likely has contempt for you or best case is just indifferent. The reason why is that any feedback you give is negative and what measurements do you really use to judge IT performance? There are always the same 3 plays for someone in IT: 1) Grow a department. 2) Fly below the [...]

Don’t Lose a Quarter

It’s year-end and time to reflect on your performance. When I ask most people how they measure IT, there is always either a blank stare or a 15 minute Obama-like answer. The tendency is to get caught up in the holiday rush, have a much-needed break with family and friends, and then get steam rolled by year-end/year [...]

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